Terms and Conditions

All accommodation is offered subject to availability at the time of confirmation and at the tariffs according to season. A deposit of £40 per room is required which is non refundable.

We are a non smoking hotel. However there is a smoking area outside front of hotel. Smoking is not permitted in any part of the building. Any evidence of smoking in bedrooms will result in Guests being asked to leave, irrespective of time of day with no refund. A further charge of £50 will be deducted from the credit card used to secure the booking.

Rooms will be made available from 12pm on the day of arrival. Luggage may be left earlier if required. Rooms must be vacated by 10am on day of departure.

The rooms may not be occupied by more persons than stated or booked.

The proprietors do not accept responsibility for valuables left in rooms.

For security reasons, luggage may not be left unattended in the hotel to be picked up later on the day of departure.

Comfort and cleanliness are very important to us and we ask our guests to assist us by keeping their rooms clean and tidy and avoid undue noise and behavior which may disturb others.

The proprietors reserve the right to cancel accommodation without refund, if in their opinion the behavior of a guest is such that the comfort and enjoyment of others is thereby inhibited.

If the deposit has been paid using a debit or credit card authorised account number, then any payment owing due to cancellation, curtailment or damage (damage – minimum charge of £50), will also be made on this same account number by the proprietor. In the event of you not arriving for your booking (No show) and NO PRIOR notification being received then the full remaining balance will be due and will also be taken from the same account. The card holder will be notified of any such transaction.

When booking your holidays you are entering into a legally binding contract and it is recommended that you take out holiday insurance cover.

Booking-in times and No-shows

We have a strict booking in time policy which we strictly adhere to, even though your booking site may say differently.

Booking in — Earliest: 12pm (midday), Latest Arrival Time: 7pm.

On the day of arrival, someone from The Kenley will call you in the morning to ask about your expected time of arrival. So please make sure you leave your mobile telephone number when you book with us.

If you’re stuck in traffic or delayed for other reasons, just pick up the phone and tell us. Or tell us when you book that you expect to be arriving late for whatever reason. But, please, still keep us informed of your progress if you’re delayed further. If we hear nothing after the 7pm deadline, we will treat it as a no-show, your stay with us will be cancelled and we’ll re-let the room. We will, however, refund your deposit via BACs once the room has been re-let.

If we fail to re-let the room for that night, a one night charge, on whatever room was booked, will be taken.

Parking

Parking in Blackpool is at a premium during the season. There is FREE parking on our side of St. Chad’s Road — this is on a first come, first served basis. However, if you move your car during your stay, you will not get your parking space back.

We also have our own limited FREE parking area. You must book these spaces when you book your room. If available, you’ll be given a booking code which you must provide prior to parking your vehicle. So please make note of this on your booking confirmation. If you have booked through an independent booking company, call us directly to book your parking space.

If free parking is unavailable, we’ll inform you when you book. If this is the case, on arrival we’ll provide you with a map of the car parks in the immediate area. Fees currently run at £7.50 per day.